Top 20 Conversational AI International News
2025-06-14 10:04:07
Here are summaries of some recent news items on Conversational AI:
- Conversational AI Transforming Contact Centers: Conversational AI is changing the modern contact center.
Source: www.cxtoday.com - AI Voice Agents: It's becoming difficult to distinguish between AI voice agents and real people.
Source: www.cxtoday.com - Salesforce, Zoom, Talkdesk & Five9 CX News: Big CX news includes developments from Salesforce, Zoom, Talkdesk, and Five9.
Source: www.cxtoday.com - AI and Customer Service Agents: AI is not expected to replace customer service agents in the immediate future.
Source: www.cxtoday.com - AI Agents Need to Resolve Queries: AI agents need to do more than just reply to customer queries; they need to resolve them.
Source: www.cxtoday.com - Salesforce's Agentic Self-Service: Salesforce is introducing agentic self-service to revolutionize customer portals.
Source: www.cxtoday.com - Cisco Live San Diego 2025 Takeaways: Top three takeaways from Cisco Live San Diego 2025.
Source: www.cxtoday.com - Zoom Virtual Agent: The new Zoom Virtual Agent is now agentic.
Source: www.cxtoday.com - Adobe's AI Agent: Adobe launches a new product support AI agent to lighten the customer load.
Source: www.cxtoday.com - Contact Center AI: Generic AI is not sufficient; real solutions are needed for contact center problems.
Source: www.cxtoday.com - Agentforce Deals by Salesforce: Salesforce hits 8,000 Agentforce deals and discusses its Informatica acquisition.
Source: www.cxtoday.com - CCaaS Pricing Evolution: Discussion on why traditional CCaaS pricing needs to evolve.
Source: www.cxtoday.com - Agentic AI Use Cases: Ten agentic AI use cases for contact centers.
Source: www.cxtoday.com - Microsoft Layoffs and AI: Examination of what Microsoft layoffs indicate about AI.
Source: www.cxtoday.com - Flexible AI for CX: The need for flexible, future-proof AI in customer experience.
Source: www.cxtoday.com - AI-Powered Apps in Football Scouting: AI-powered apps are aiding the scouting process in Brazilian football.
Source: www.firstpost.com - AI security threats: G7 should embrace federated learning.
Source: theconversation.com - AI partnership in creative inquiry: Six ways AI can partner with humans in creative inquiry, inspired by media theorist Marshall McLuhan.
Source: theconversation.com - AI literacy: What AI literacy is, what it isn’t, who needs it and why it’s hard to define.
Source: theconversation.com - AI and coding: A computer scientist explains what it means to have AI write computer code − and what risks that can entail.
Source: theconversation.com